Guest Relations Manager – Full Time, Seasonal (November – March)

Vancouver, BC, Canada
Contract
Job-Category: Rooms
Job Type: Temporary
Job Schedule: Full-Time

Job Description
Guest Relations Manager – Full Time, Seasonal (November – March)
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special memories for our guests at Fairmont Waterfront. Showcase your interpersonal strengths as Guest Relations Manager, where you will lead, train and recognize your team in support of exceptional guest service!

Summary of Responsibilities:

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Lead and support all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, Guest Services, and Fairmont Gold, ensuring adherence to service standards and providing friendly, engaging service.
• Address guest concerns promptly, tracking and communicating with relevant departments to ensure memorable guest experiences.
• Continuously seek and utilize guest feedback to improve service quality.
• Promote Accor Live Limitless to enhance on-site loyalty member recruitment and implement Room Upsell programs to drive incremental revenue.
• Review arrivals and departures, manage VIP and special request reservations, and coordinate room assignments with relevant departments.
• Collaborate with Housekeeping and Guest Services on arrivals, departures, and lobby management, and oversee tours, groups, and conferences from a Front Desk perspective.
• Communicate operational needs and important information to teams through briefings, emails, and meetings.
• Maximize room revenue by balancing rooms inventory.
• Optimize productivity through effective staffing and scheduling.
• Coach and mentor Front Office colleagues in their personal and professional development.
• Act as an active member of the Emergency Response Team, including handling emergency procedures and fire panel management.
• Ensure a safe working environment by following and maintaining Health & Safety standards.
• Assist with special projects and tasks as assigned by the hotel leadership team.

Qualifications:

Your experience and skills include:

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Minimum of 2-year previous proven leadership experience
• Must have the ability to handle a multitude of tasks and Guest requests
• Knowledge of Opera Property Management System an asset
• Should possess or seek certification in basic First Aid
• Strong guest service orientation and training skills background required
• Ability to work independently and prioritize responsibilities
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

For more details visit this link.

Health, Safety & Security Manager

Vancouver, BC, Canada
Full-time
Job-Category: Security
Job Type: Permanent
Job Schedule: Full-Time

Job Description
Health, Safety & Security Manager
We push ourselves every day to always be better and leave the world a better place.  Ensuring the safety and wellbeing of our Colleagues, Guests and Visitors is an integral part of our operations. As Health, Safety & Security Manager, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.

Summary of Responsibilities:

• Champion safe work practices, creation and implementation of employee safe-working procedures, awareness and accident prevention programs.  Develop and monitor systems, train and educate employees on reporting hazards and workplace processes to minimize injuries in the workplace.
• Manage all aspects of physical hotel security including security personnel (Third Party and Department Managers), keys, access control, passcodes, security cameras, alarms, guest room security.  Management of security contract and officers.
• Ongoing development and delivery of security and workplace health and safety orientation programs.
• Thorough and timely investigation, reporting and follow up of internal and external security and health related accidents, incidents or reports. Conduct frequent audits of departments and provide expert recommendations. Conducts follow up with departments, leaders, and employees as required to ensure ongoing culture of safety, security, awareness and prevention.
• Work with external groups and/or security agencies on security measures for special events, groups or VIPs.
• Liaise with local law enforcement, and community peers on security related matters. Act as first contact for emergency agencies.
• Lead and develop strategies, communication, training and coaching of all employees for emergency systems and procedures.
• Manage business continuity and crisis management (A.L.E.R.T.) programs including training, record keeping, and updates to documentation.
• Ensure compliance with all corporate loss prevention, health & safety and security guidelines and procedures.
• Own hotel health and safety programs and training, including safe work practices, employee security procedures, awareness programs and accident prevention.
• Development and delivery of fire response and evacuation training for all internal stakeholders.
• Chair of the joint occupational health & safety committee. Conduct monthly reporting and training for awareness.  Lead and train committee members and department managers in the development and execution of strategies to improve the overall health and wellness of the hotel community.
• Management, upkeep and ongoing training of Workplace Hazardous Materials Information System (WHMIS 2015) for all required employees to ensure compliance with regulations.
• Ensure hotel meets all conditions of WorksafeBC Certificate of Recognition (COR) Audit. Work as liaison with WorkSafeBC and Go2HR and participate in annual audit.
• Maintain thorough knowledge of WorkSafeBC worksite requirements and ensure compliance at all times.
• Periodically conduct employee baggage and locker inspections
• Manage and conduct regular security patrols to ensure adequate presence in all parts of the property.
• Manage Occupational First Aid training and records for applicable staff
• Manage security video systems including access, storage and training according to hotel protocols
• Ensure First Aid kits and equipment are maintained and stocked in a timely manner
• All other duties as assigned

Qualifications:

Your experience and skills include:

• Minimum 2 years of experience in a leadership role within a comparable industry
• Minimum 2 years of security, health & safety or loss prevention experience an asset.
• Must be available to work a variety of shifts including weekends & holidays, mornings, mid-days, evenings & overnights
• Strong communication skills with the ability to develop trusting relationships and foster cooperation
• Occupational First Aid Level 2 certification an asset.
• Attention to detail.
• Self-starter and able to work unsupervised.
• Must be able to react well and have ability to be assertive under pressure.
• Comfortable dealing with security related issues.
• Valid BC Security worker license an asset.
• WorkSafeBC Certificate of Recognition Auditor certification an asset.

For more details visit this link.

Payroll Manager – Full Time

Vancouver, BC, Canada
Full-time
Job-Category: Finance
Job Type: Permanent
Job Schedule: Full-Time

Job Description
Payroll Manager – Full Time
Passionate about numbers? Join Fairmont Waterfront where your exacting standards will ensure accuracy in support of your team and hotel. You’ll be involved in ensuring financial operations thrive with the commitment of colleagues like you. All while taking part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver’s first green roof and honey bee apiary.

Summary of Responsibilities:

• Ensuring the hotel payroll system and internal controls are followed as applicable to the payroll function, and with Employment Standards and company guidelines
• Successfully transmitting the biweekly payroll information to Dayforce accurately and in a timely manner
• Preparing daily labour reports
• Reconciling Vacation Balances
• Preparing Records of Employment and processing the payment of gratuities on a bi-weekly basis
• Submitting payroll-related statutory filing requirements to ensure timely submission ie. WCB/EHT
• Reporting to relevant government agencies regarding source deductions, EI and CPP
• Responding to all internal and external payroll inquiries in a timely manner and working proactively to resolve reoccurring issues
• Year End rollover of all payroll records and functions, including processing of T4’s
• Recording of payroll-related journal entries and monthly GL reconciliations to payroll systems

Qualifications:

Your experience and skills include:

• 3+ years full cycle payroll experience required
• Enrolled in payroll program Payroll Compliance Practitioner (PCP) or certification preferred
• High level of proficiency in Microsoft (MS): Excel, Word, Email, and other Microsoft PC-based applications
• Knowledge of Ceridian Dayforce, and ADP Processing System experience is required
• Must have experience processing payroll for 400 employees
• Extreme attention to detail and accuracy with the ability to analyze and review data for errors
• Proactive and accountable, takes initiative with the ability to work independently
• Professional written and verbal communication with high confidentiality and discretion

For more details visit this link.